Frequently Asked Questions

Find answers to common questions about our cargo tracking services

Our tracking system updates information in real-time, typically within 30 minutes of a status change. Occasional delays may occur due to network or system processing.

If your tracking number doesn't work, please double-check that you've entered it correctly. If the problem persists, please contact our customer service team for assistance.

You can sign up for SMS or email notifications by creating an account on our website or by contacting our customer service.